Frequently Asked Questions

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- A signed order form from your HealthCare Provider

- Demographics information for the patient

- Office notes relating to your condition/equipment being ordered

- Qualifying testing for some equipment 

- If a PAP device is being ordered, we will also need your Sleep Studies

Please have your ordering provider fax us these items at (352) 357-3238

We are authorized to service the following counties:

BREVARD

CITRUS

DUVAL

FLAGLER

HERNANDO

LAKE

MARION

ORANGE

OSCEOLA

PASCO

POLK

SEMINOLE

SUMTER

VOLUSIA

You have 30 days to return/exchange unopened supplies. Please contact us at (352) 589-6247 for more information relating to your situation

Information regarding recall: Information for patients and caregivers | Philips Healthcare

Link to register your device: Home | Philips Recall (expertinquiry.com)

PHILIPS RESPIRONICS RECALL NUMBER: 877-907-7508

Please note: NewAir Home Care does not have any information on when you should receive your replacement 

Call us at (352) 589-6247 to schedule a date and time for pick-up. We will need to know the date the patient passed away for insurance and billing purposes. 

Insurance payments can take a while. In the event we send a claim to your insurance provider and they deem it your responsibility for deductible or co-insurance, these charges would be transferred to you after we receive payment from the insurance company. 

Please ensure that you update us as soon as possible with insurance changes and information. If you have medical equipment renting, delay in update may cause charges to be billed to the patient. 

If you have or are planning on changing insurance providers, please contact us at 

(352) 589-6247 as soon as possible. 

In the state of Florida, all Blue Cross Blue Shield policies bill through CareCentrix. 

NewAir Home Care receives a contracted fee from CareCentrix and any questions regarding patient cost, deductible, and/or co-pay need to be directed to CareCentrix managed care at 800-808-1902.